Term
Privacy NoticeLumé Head Spa Wellness · Effective May 28, 2026
Lumé Head Spa Wellness (“we,” “us,” or “our”) respects your privacy. This Privacy Notice explains what information we collect when you visit our website, book an appointment, or receive services at our location, how we use that information, and the choices you have. By using our website or services, you agree to the practices described in this Notice.
1.Who We Are
We are a wellness and relaxation spa located at 6080 Dawson Blvd, Suite D, Norcross, GA 30093. You can reach us at (770) 731-8004 or Lumeheadspa@gmail.com.
2.Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our website. This may include:
- Contact details — your name, phone number, email address, and mailing address.
- Appointment information — the services you book, appointment dates and times, and your service history.
- Intake and wellness information — information you share on check-in or intake forms, such as scalp or hair concerns, allergies, sensitivities, and preferences, so we can deliver a safe and personalized service.
- Payment information — payments are processed by our third-party payment and booking providers. We do not store full card numbers on our systems.
- Photos and video — images or video that may be taken during or after a service. See Section 5 for how these may be used and how to opt out.
- Communications — messages, reviews, and feedback you send to us by text, email, social media, or in person.
- Website and device data — when you visit our website, we may automatically collect limited technical data such as IP address, browser type, pages viewed, and similar analytics information.
3.How We Use Your Information
We use the information we collect to:
- Book, confirm, reschedule, and manage your appointments;
- Provide and personalize our services and improve your experience;
- Process deposits and payments;
- Send appointment reminders, confirmations, and service-related messages;
- Respond to your questions, requests, and feedback;
- Send promotions, offers, and marketing communications where permitted (you may opt out at any time);
- Maintain records, operate our business, and comply with legal obligations.
4.Text Messages and Marketing Communications
If you provide your phone number, you consent to receive service-related and, where permitted, promotional text messages and emails from us. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP, and opt out of marketing emails by using the unsubscribe link or contacting us. Please note that even if you opt out of marketing, we may still send you essential service messages, such as appointment confirmations and reminders.
5.Photos, Video, and Marketing Use
From time to time we may photograph or record images of our services, our space, and our guests for use in marketing, including on our website, social media, advertising, printed materials, and similar promotional channels.
By visiting and receiving services at Lumé Head Spa Wellness, you grant us permission to use such photos and video that include you for these marketing purposes, unless you opt out. You may opt out at any time, before or after your visit, by telling a team member in person or by emailing Lumeheadspa@gmail.com. On request, we will refrain from capturing your image and will make reasonable efforts to stop using newly created marketing materials that feature you going forward.
6.How We Share Your Information
We do not sell your personal information. We share information only as needed to operate our business, including with:
- Service providers — booking, scheduling, payment processing, communications, file storage, and analytics providers who help us run our business and are obligated to protect your information.
- Legal and safety reasons — when required by law, to enforce our policies, or to protect the rights, property, or safety of our guests, staff, or business.
- Business transfers — in connection with a merger, sale, or transfer of our business or assets.
7.Payment Information
Payments and deposits are handled by trusted third-party payment processors. Your card details are entered into and managed by those processors under their own security and privacy practices. We recommend reviewing the privacy policies of the booking and payment providers used to complete your transaction.
8.Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use it. Most browsers let you control or disable cookies through their settings. Disabling cookies may affect how parts of the website function.
9.Data Retention
We keep your information for as long as needed to provide our services, maintain accurate business and client records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
10.How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11.Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you;
- Request that we correct inaccurate information;
- Request that we delete your information, subject to legal exceptions;
- Opt out of marketing communications; and
- Opt out of the marketing use of your photos or video.
To make a request, contact us at Lumeheadspa@gmail.com. We may need to verify your identity before acting on certain requests.
12.Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided us information, please contact us so we can address it.
13.Changes to This Notice
We may update this Privacy Notice from time to time. The “Last Updated” date above reflects the most recent version. Changes take effect when posted on our website. Your continued use of our website or services after changes are posted means you accept the updated Notice.
Terms & Conditions Lumé Head Spa Wellness · Effective May 28, 2026
Welcome to Lumé Head Spa Wellness (“we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, your booking of appointments, and your receipt of services at our location. By using our website, booking an appointment, or receiving services, you agree to these Terms. Please read them carefully.
1.Acceptance of These Terms
By accessing our website or booking or receiving any service, you confirm that you are at least 18 years of age or are accompanied and authorized by a parent or legal guardian and that you accept these Terms together with our Privacy Notice and Refund & Cancellation Policy, which are incorporated by reference.
2.Our Services and Wellness Disclaimer
Our services are relaxation, scalp-care, and wellness experiences. They are not medical treatments, and they are not a substitute for professional medical, dermatological, or psychological care, diagnosis, or treatment. We do not diagnose, treat, or cure any medical condition.
If you have a medical condition, scalp or skin condition, injury, allergy, are pregnant, or have any health concern, please consult a qualified healthcare provider before booking, and inform us before your service. Results vary from person to person, and we make no guarantee of any specific result.
3.Health Disclosure and Client Responsibility
You are responsible for disclosing accurate and complete health information relevant to your service, including allergies, sensitivities, skin or scalp conditions, recent procedures, and medications, on our intake or check-in forms or directly to your therapist. We rely on the information you provide. We are not responsible for adverse reactions or outcomes resulting from information you did not disclose.
4.Eligibility and Right to Refuse Service
We reserve the right to refuse, modify, or discontinue any service at our discretion, including where we believe a service may not be safe or appropriate for a guest, where a guest behaves inappropriately, or where a guest fails to follow our policies. Guests under 18 may receive services only with the consent and, where we require it, the presence of a parent or legal guardian.
5.Appointments, Deposits, and Cancellations
A deposit is required to reserve certain appointments and is applied toward the cost of your service. Cancellations, rescheduling, and no-shows are governed by our Refund & Cancellation Policy. By booking, you agree to that policy. In short: at least 24 hours’ notice is required to transfer your deposit to a new appointment, otherwise the deposit is forfeited.
6.Pricing
Prices for services, add-ons, memberships, gift cards, and retail products are subject to change at any time without notice. The price in effect at the time of your service or purchase applies. Promotional pricing is valid only for the stated period and conditions.
7.Memberships
Memberships are billed on a recurring monthly basis until cancelled. Unless stated otherwise at the time of enrollment:
- Memberships auto-renew monthly and are non-transferable;
- Memberships are valid for one named guest only;
- Unused monthly services do not roll over to future months and have no cash value;
- Member discounts and guest benefits cannot be combined with other offers and apply only as described;
- Benefits are valid only while the membership is active and paid current; and
- We reserve the right to modify or end any membership program at any time.
8.Gift Cards
Gift cards are redeemable for services and, where applicable, retail products. Unless required by law, gift cards are non-refundable, cannot be redeemed for cash, and cannot be replaced if lost or stolen. Gift cards may not be combined with certain promotions.
9.Promotions and Discounts
Promotions, packages, and discounts are subject to their stated terms, may be limited in time or quantity, cannot be combined unless expressly stated, and may be modified or withdrawn at any time.
10.Client Conduct
To keep our space safe and relaxing for everyone, guests are expected to behave respectfully toward staff and other guests. We may end a service without refund and ask a guest to leave for harassing, threatening, abusive, intoxicated, or otherwise disruptive behavior.
11.Personal Property
Please keep your belongings with you. We are not responsible for lost, stolen, or damaged personal items brought onto our premises.
12.Photos and Marketing Consent
We may capture photos or video that include guests for marketing purposes. By receiving services, you consent to this use unless you opt out, as described in our Privacy Notice. To opt out, notify a team member or email Lumeheadspa@gmail.com. Marketing use of any guest under 18 requires prior written consent of a parent or legal guardian.
13.Intellectual Property
All content on our website and in our materials, including text, graphics, logos, the “Lumé Head Spa Wellness” name and brand, images, and design, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use our content or brand without our prior written permission.
14.Assumption of Risk and Limitation of Liability
You voluntarily choose to receive our services and accept the inherent risks associated with spa, scalp, and relaxation services. To the fullest extent permitted by law:
- Our services and website are provided “as is” without warranties of any kind, express or implied;
- We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services; and
- Our total liability for any claim arising out of or related to a service will not exceed the amount you paid for that service.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct.
15.Indemnification
You agree to indemnify and hold harmless Lumé Head Spa Wellness, its owners, employees, and contractors from any claims, damages, losses, or expenses arising out of your breach of these Terms, your misuse of our website or services, or your failure to disclose relevant health information.
16.Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or our services will be brought exclusively in the state or federal courts located in Georgia, and you consent to their jurisdiction. The parties will first attempt to resolve any dispute informally by contacting each other.
17.Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
18.Changes to These Terms
We may update these Terms at any time. The “Last Updated” date above reflects the current version, and changes take effect when posted on our website. Your continued use of our website or services after changes are posted means you accept the updated Terms.
Refund & Cancellation Policy Lumé Head Spa Wellness · Effective May 28, 2026
We understand that plans change. This policy explains our deposit, cancellation, no-show, and refund practices so that everything is clear before you book. By booking an appointment or making a purchase with Lumé Head Spa Wellness, you agree to this policy.
1.Appointment Deposits
A $29 deposit is required to reserve your appointment. This deposit is applied toward the cost of your service on the day of your visit, so it is not an extra charge — it simply secures your appointment time.
2.Cancellations and Rescheduling
To cancel or reschedule and keep your $29 deposit, we require at least 24 hours’ notice before your appointment time. When you give us 24 hours’ notice or more, your deposit will be transferred to your new appointment.
If you cancel or reschedule with less than 24 hours’ notice, the $29 deposit is forfeited, and a new deposit will be required to book a future appointment.
3.No-Shows
If you do not arrive for your scheduled appointment and do not contact us, it is considered a no-show. The $29 deposit is forfeited for all no-shows, and a new deposit will be required to rebook.
4.Late Arrivals
Please arrive a few minutes before your appointment. If you arrive late, we will do our best to accommodate you, but your service may be shortened so that we stay on schedule for the next guest, and you will be charged the full service price. If we are unable to provide the service due to a late arrival, it may be treated as a late cancellation and the deposit forfeited.
5.Service Satisfaction
Your comfort matters to us. Because our services are personal, hands-on wellness experiences that are performed and completed during your visit, we do not offer refunds on services that have been provided. If you are not satisfied with your experience, please let us know before you leave, or contact us within 48 hours of your visit, and we will do our best to make it right — which may include adjusting the service or scheduling a complimentary follow-up at our discretion.
6.Memberships
Memberships are billed monthly and auto-renew until cancelled. Unless required by law:
- Monthly membership payments are non-refundable;
- Unused monthly services do not roll over and have no cash value;
- To stop future billing, you must cancel before your next billing date by contacting us at Lumeheadspa@gmail.com or (770) 731-8004; and
- Cancelling stops future charges but does not refund payments already made.
7.Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash, except where required by law. Lost or stolen gift cards cannot be replaced. Gift cards do not expire except as permitted by applicable law.
8.Retail Products
Unopened retail products in their original condition may be returned or exchanged within 14 days of purchase with proof of purchase. For hygiene and safety reasons, opened or used products cannot be returned unless they are defective.
9.Refund Method and Timing
Where a refund is approved, it will be issued to the original method of payment. Please allow a reasonable processing period, typically 5 to 10 business days, for the refund to appear, depending on your bank or card provider.
10.Questions
If you have any questions about this policy, or you would like to cancel or reschedule, please contact us as soon as possible:
